Lucky & Lady will unfortunately be closed for the next several weeks as we enter a period of reconstruction and repairs following substantial damage caused by flooding. A water line within the AMC Theatre was broken, sending water throughout building 800, our Madison Yards home. The event damaged all businesses in the building.
Based on the amount of water cascading down from the mezzanine level of the theater, firefighters believe the leak could have gone unnoticed for days, allowing the water to gather and eventually flow downward from the theater. AMC closed nationwide in March as the scale of the COVID-19 pandemic became widespread. It’s unclear whether anyone was checking the theater regularly.
Lucky & Lady team members first noticed the waters entering our 6,000 square foot pet space in the early morning hours of Tuesday, April 28.
“I got the call and was there in minutes,” said Ryan Deal, president of Lucky & Lady. “There was water. Then more water. And more water.”
Deal called 9-1-1 as team members began implementing emergency procedures. No pets had yet arrived for the day.
“We got kicked when we were already down”
Lucky & Lady had just re-opened the day before the water event, having closed in mid-March amid urgent social distancing requirements due to the coronavirus outbreak. Business was already forecast to be far less than optimal, but we were intent on keeping team members on the payroll and helping responders to COVID-19 with a new program. Launched last week, Front Liners First, was intended to provide no-cost Beyond Boarding services for those on the front lines of the battle with coronavirus.
The water caused substantial damage to Lucky & Lady’s advanced air purification systems, noise elimination fixtures and to some interior walls. Property remediation crews were on the scene within an hour and the clean-up was well underway by Tuesday afternoon. Early estimates put repairs at four to six weeks, though the true scope of damage is only being realized. Electricity was restored to the building Thursday afternoon.
“We wanted to take care of pets all day, now we need to,” Deal said. “Dogs and cats keep us grounded. They keep life in perspective. We can’t wait to see everyone again.”
Updates on the progress will be posted on Lucky & Lady’s social media and website.