Customization For Every Pet. Every Stay.
For pet guests in our overnight Beyond Boarding and Cat Stay & Play programs, the standard check-out time is 12:00 p.m. After 12:00 p.m., a late check-out fee of $25 applies. (All reservations are customized for your pet and may include an extended check-out time.)
All pet guests, including those in our Enhanced Day Care program, must check-out before our lobby closes at 7:30 p.m. Monday through Friday and at 7:00 p.m. on weekends. After our lobby closes we charge a fee of $10 within the first ten-minutes, then a fee of $20. These fees are assessed per pet and are in addition to any other check-out or other fees.
At 30-minutes after our lobby closes, pets cannot be released from our secure facility and will be enrolled in our fantastic Beyond Boarding program until the next day. There are no exceptions to this rule and all associated fees are charged per pet. Read our FAQ to learn why we will not disrupt pets in our care.
Immunizations Are Required
Dogs are required to be current on the following vaccinations: Bordetella, Distemper, Canine Parvovirus and Rabies. Cats are required to have the Rabies and FVRCP vaccines (Feline Viral Rhinotracheitis, Calicivirus & Panleukopenia). For more information, please see our FAQ.
Enhanced Day Care Memberships
Memberships renew automatically each month and are charged to the credit card on file. Unused days are just that, unused, do not rollover to the next month and cannot be refunded. Memberships can be canceled at anytime and future billing will stop.
Multiple Pet Discounts
Additional pets from the same family enjoy a 15% discount for Beyond Boarding and Cat Stay & Play reservations. And additional pets who share the same suite or condo enjoy an additional 15% discount.
Holidays & Peak Periods
LUCKY & LADY charges a 7% surcharge during peak periods to guarantee reservations and availability for Beyond Boarding and Cat Stay & Play. A 30% deposit is required and is refundable if canceled at least 5 days prior to arrival date.
- Spring Break – March 31, 2023 to April 10, 2023
- Memorial Day – May 26, 2023 to May 30, 2023
- Independence Day – June 30, 2023 to July 5, 2023
- Labor Day – September 1, 2023 to September 6, 2023
- Thanksgiving – November 17, 2023 to November 28, 2023
- Holidays – December 15, 2023 to January 3, 2024
- Memorial Day – May 29, 2023
- Independence Day – July 4, 2023
- Labor Day – September 4, 2023
- Thanksgiving – November 23, 2023
- Christmas Day – December 25, 2023
- New Year’s Day – January 1, 2024