If you love caring for animals and truly understand the connection between people and pets, you’ll find company here, and we hope a fulfilling career! LUCKY & LADY is now accepting applications for the position of Remote Reservation Specialist.
Job Title: Remote Reservation Specialist
Job Type: Part Time / Full Time (EXEMPT/NONEXEMPT)
Number of Vacancies: 2-4
Job Location: United States – Atlanta, GA (preferred)
Compensation: Negotiable, Depends Upon Experience
Shift(s) Available: Weekdays, Evenings, and Weekends
Required Education: High School or Equivalent
Are we ordinary? NO B*RKING WAY!
Lucky & Lady® is an Atlanta start-up aimed at taking everything about pet boarding, day care and grooming, and turning all of it upside down. We understand pets to be members of the family. We believe that pets should be cared for in the very best environment. And we know that people bring out the very best in our pets through interaction, understanding, love and compassion.
Designed for the health, safety and wellbeing of pets, with all the convenience pet parents want, Lucky & Lady® is a multi-million dollar facility bringing the highest level of affection, safety and security for pets in an amazingly nurturing, human environment – just what pets are accustomed to and just what pets need to thrive.
About the position
A Remote Reservation Specialist at Lucky & Lady® is responsible for interacting with clients, booking reservations with great detail, and general sales of our state-of-the-art services. This position requires a reliable internet connection and certain hardware, in addition to certain and specific communication skills.
Must have impeccable communications and customer service skills and must be able to handle multiple clients simultaneously with a polite and cheerful demeanor. At Lucky & Lady®, a Remote Reservation Specialist is empowered to make decisions and solve problems and this position requires problem-solving skills. As with all of our team members, remarkable trust and reliability are required. Previous experience in communicating with busy professionals, travelers, hoteliers and concierges is preferred. Communicating with international, global and celebrity clients/agents is a must and any incumbent must uphold our strict policies governing privacy and security. Multilingual candidates are encouraged to apply.
No two pets are alike and all pets come to us with unique requirements and preferences, as specified by pet parents. To ensure every pet’s stay at Lucky & Lady® is special, you will be responsible for asking questions, interpreting answers, and asking additional questions to gain a solid understanding of a client’s needs. To be successful in this position, you must understand, and be able to communicate; descriptions of our revolutionary facility, our amenities, our value and, most importantly our difference. We are not a cost leader or a value-based pet care service. We are a premium provider and we expect the same from our team members.
This position is best suited for friendly, outgoing individuals able to manage multiple client needs simultaneously by phone; via multiple digital leads and communications; and in our [virtual] lobby. Must rapidly find command of our cloud-based software platforms and an understanding of pets in our care. Candidates must be able to rapidly achieve a solid command of our programs, their benefits to pets in our care, and the features that make our facility the very best possible.
- A web-enabled computer and Google Chrome browser
- A reliable internet gateway (connection) able to accommodate traffic over a secure connection (SSL)
- An iPhone or Android mobile phone with the ability to download/utilize our business applications (apps)
- Must regard safety and security as the absolute highest priority
- Must have excellent written and oral communications skills
- Must have experience in operating multi-line telephones, copiers, printers, POS equipment, and similar office equipment
- Must have a solid understanding of Apple/Mac technology and computer software
- Must be eligible for employment in the U.S.
- All team members must be certified in canine and feline CPR and first aid and we will provide this training
- Previous experience in a help desk, call center, or booking/reservation environment
- Experience using pet or salon booking software
- Previous retail/sales experience
Lucky & Lady® is staffed 24/7/365. Team members are generally provided regular shifts but flexibility to work different shifts is required.
This job summary is intended to describe the general nature and level of work we at Lucky & Lady® expect from our team members. It is not intended to include all duties and responsibilities. Additional or different duties may be assigned and this position description is not intended to be a complete description of work.
Lucky & Lady® is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law. Lucky & Lady® actively participates in the federal government’s E-Verify program and all candidates are subject to background, credit and criminal history investigations. Applicants must be over the age of 18.
Impactful work that loves you back
To make it work at Lucky & Lady®, we need the very best, most understanding and most tolerant team members. We don’t like images of pet care workers wearing galoshes up to their knees and with a mop over their shoulder. A position at Lucky & Lady® is different. It’s about pet enrichment, pet socialization and enhanced customer service for pet parents. If your idea of interacting with pets or pet parents involves remaining seated in a chair, any open position at Lucky & Lady® is not for you.
We’re looking for the very best team members. Rather than mere employment, we at Lucky & Lady® know our work is really a calling. Here, you’ll provide love for pets in our Enhanced Day Care program, in Beyond Boarding, in our Grooming Spa, in our Self Wash, or in our lobby. Lucky and Lady® offers shifts throughout the early morning, day, evening and overnight hours – all the times our community’s pets need love and affection. As a member of the team, you may be cross-trained in other areas.
At Lucky & Lady® we welcome team members who anticipate and solve problems before they arise. We will never lower our expectations on nurturing pets in our care and we will never compromise on the pet parent experience. Once hired, employees must acknowledge the terms and conditions of the Lucky & Lady® Employee Handbook and any additional rules and procedures as they arise. Employee compensation is delivered bi-monthly and direct deposit is required.
Lucky & Lady® is intent on providing the very best care.
Benefits of Employment at LUCKY & LADY
- Health, dental and vision plans for employees and their families
- Paid training to become a certified veterinary technician
- Retirement plan and company match
- Paid time off
- Holiday pay
- Working in a brand-new, state-of-the-art facility built for efficiency and built for pets
- Eligibility for complimentary Enhanced Day Care and Beyond Boarding while you’re working – bring your dog to work!
- Employee discount at Lucky & Lady and partner veterinary clinics in Atlanta
- Flexible scheduling for most team members
- True career paths and the ability to advance
- Ability to gain experience in a different units
- Ongoing training opportunities
Our mission is simple, loving
“To surprise and delight clients and their four-legged family members by providing best-in-class animal care and attention in a safe, affectionate environment.”
Keywords: Receptionist, Guest Relations, Reservation Specialist, Customer Service Representative, Guest Care Associate