If you love caring for animals and truly understand the connection between people and pets, you’ll find company here, and we hope a fulfilling career! LUCKY & LADY is now accepting applications for the position of Remote Reservation Specialist.
Job Title: Remote Reservation Specialist
Job Type: Part Time, Full Time (NONEXEMPT)
Number of Vacancies: 1
Job Location: Remote Work; Must be within 30 miles of Atlanta, GA, and must be available to attend in-person training
Compensation: $10-$14 per hour
Shift(s) Available: Weekdays, Evenings, and Weekends
Required Education: High School or Equivalent
Are we ordinary? NO B*RKING WAY!
Lucky & Lady® is an Atlanta start-up aimed at taking everything about pet boarding, day care and grooming, and turning all of it upside down. We understand pets to be members of the family. We believe that pets should be cared for in the very best environment. And we know that people bring out the very best in our pets through interaction, understanding, love and compassion.
Designed for the health, safety and wellbeing of pets, with all the convenience pet parents want, Lucky & Lady® is a multi-million dollar facility bringing the highest level of affection, safety and security for pets in an amazingly nurturing, human environment – just what pets are accustomed to and just what pets need to thrive.
About the position
A Remote Reservation Specialist at Lucky & Lady® is responsible for interacting with clients; booking reservations; updating records and data; accepting payments; and editing reservations for pets currently in our care. As our client’s potential first point of contact, you set the stage and help create our client’s first impression. Must have impeccable customer service and problem solving skills, plus be able to handle multiple projects and clients simultaneously with a polite and cheerful demeanor and without background noise or distractions.
This position requires an extremely organized person who is able to interact with clients on a variety of mediums, including text messaging, web chats, email, telephone, and through leads generated on platforms like Facebook and Yelp. Required hardware includes a mobile phone, a PC or Mac computer, and a solid internet connection with WiFi capability. As with all of our team members, remarkable trust and reliability are required.
Previous experience in a veterinary or boarding facility is preferred but we will train the right people. Expect to be onsite for two weeks before beginning remote work. Some onsite attendance may be required as needed for additional training or company meetings.
Technology requirements
- A web-enabled computer and Google Chrome browser
- A reliable internet gateway (connection) able to accommodate traffic over a secure connection (SSL)
- An iPhone or Android mobile phone with the ability to download/utilize our business applications (apps)
Required qualifications
- Must regard safety and security as the absolute highest priority
- Must have excellent written and oral communications skills
- Must possess a smart mobile phone capable of downloading mobile apps and a PC or Mac computer
- Must have a reliable internet connection with WiFi capability
- Must be eligible for employment in the U.S.
- Must simply love pets
Preferred qualifications
- Working knowledge and experience using Gingr, our cloud-based software
- Experience using pet or salon booking software
- Previous retail/sales experience
Lucky & Lady® team members are required to wear and maintain a clean uniform, some of which is provided. Employment is evaluated within 60 to 90 days and qualified employees are eligible for salary increases and position elevations based upon performance, in addition to other incentives throughout employment. Lucky & Lady® is staffed 24/7/365. Team members are generally provided regular shifts but flexibility to work different shifts is required.
This job summary is intended to describe the general nature and level of work we at Lucky & Lady® expect from our team members. It is not intended to include all duties and responsibilities. Additional or different duties may be assigned and this position description is not intended to be a complete description of work.
Lucky & Lady® is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law. Lucky & Lady® actively participates in the federal government’s E-Verify program and all candidates are subject to background, credit and criminal history investigations. Applicants must be over the age of 18.
Impactful work that loves you back
To make it work at Lucky & Lady®, we need the very best, most understanding and most tolerant team members. We don’t like images of pet care workers wearing galoshes up to their knees and with a mop over their shoulder. A position at Lucky & Lady® is different. It’s about pet enrichment, pet socialization and enhanced customer service for pet parents. If your idea of interacting with pets or pet parents involves remaining seated in a chair, any open position at Lucky & Lady® is not for you.
We’re looking for the very best team members. Rather than mere employment, we at Lucky & Lady® know our work is really a calling. Here, you’ll provide love for pets in our Enhanced Day Care program, in Beyond Boarding, in our Grooming Spa, in our Self Wash, or in our lobby. Lucky and Lady® offers shifts throughout the early morning, day, evening and overnight hours – all the times our community’s pets need love and affection. As a member of the team, you may be cross-trained in other areas.
At Lucky & Lady® we welcome team members who anticipate and solve problems before they arise. We will never lower our expectations on nurturing pets in our care and we will never compromise on the pet parent experience. Once hired, employees must acknowledge the terms and conditions of the Lucky & Lady® Employee Handbook and any additional rules and procedures as they arise. Employee compensation is delivered bi-monthly and direct deposit is required.
Lucky & Lady® is intent on providing the very best care.
Benefits of employment at LUCKY & LADY
- Working in a brand-new, state-of-the-art facility built for efficiency and built for pets
- Eligibility for free dog day care and discounted boarding – bring your dog to work!
- Flexible scheduling for most team members
- True career paths and the ability to advance
- Ability to gain experience in a different units
- Ongoing training opportunities
Our mission is simple, loving
“To surprise and delight clients and their four-legged family members by providing best-in-class animal care and attention in a safe, affectionate environment.”
Keywords: Receptionist, Guest Relations, Reservation Specialist, Customer Service Representative, Guest Care Associate