If you love caring for animals and truly understand the connection between people and pets, you’ll find company here, and we hope a fulfilling career! Lucky & Lady is now accepting applications for the position of Pet Valet.
Job Title: Pet Valet (Runner)
Job Type: Part Time (NONEXEMPT)
Number of Vacancies: 2
Job Location: Atlanta, GA
Compensation: Depends on experience
Shift(s) Available: Mornings, Evenings, and Weekends
Required Education: High School or Equivalent
Are we ordinary? NO B*RKING WAY!
Lucky & Lady® is an Atlanta start-up aimed at taking everything about pet boarding, day care and grooming, and turning all of it upside down. We understand pets to be members of the family. We believe that pets should be cared for in the very best environment. And we know that people bring out the very best in our pets through interaction, understanding, love and compassion.
Designed for the health, safety and wellbeing of pets, with all the convenience pet parents want, Lucky & Lady® is a multi-million dollar facility bringing the highest level of affection, safety and security for pets in an amazingly nurturing, human environment – just what pets are accustomed to and just what pets need to thrive.
About the position
A Pet Valet at Lucky & Lady® is a fun and vital position responsible for the safe movement of pets in and out of our facility. As anxious and excited pets, mostly dogs, arrive by car, you’ll greet pet parents to conduct a calm and safe transition of the pet from the car and into our facility. You’ll get to know a lot of B*RKING COOL pets and, as the pet’s first point of human interaction, your work will have a profound impact on the pet’s stay at Lucky & Lady® and our entire operation. Success in this position requires substantial patience, solid command of animals in transport by leash, an understanding of our built-in barriers to animal stress, and a real interest in understanding the behavior of dogs – don’t worry, we’ll help you through it! Evenings are very similar but in reverse, to return the pet to the pet parent with the same amount of energy as he arrived.
As a first point of contact for established clients, a Pet Valet sets the stage and helps create our client’s first impression. You’ll help create and maintain our resort-like environment rooted in exceptional customer service and modern technologies. Must have impeccable customer service skills and be able to interact with clients politely and professionally. As with all of our team members, remarkable trust and reliability are required.
As a Pet Valet, you will move pets to and from our indoor play parks, Grooming Spa and overnight accommodations. And you’ll take dogs on outdoor walks. Dependable attendance and reliable transportation are required. All team members must be certified in canine and feline CPR and first aid and we will provide this training.
Depending upon the needs of the day, other responsibilities will include cleaning pet suites, feeding and caring for pets, bathing dogs, doing laundry, cleaning and maintaining the facility, and assisting others when necessary.
- Must regard safety and security as the absolute highest priority
- Must have excellent communications skills
- Must demonstrate comfort and confidence in handling dogs and cats
- Must be able to lift 20 pounds regularly and 40 pounds occasionally
- Must be eligible for employment in the U.S.
- Must simply love pets
- Dependable attendance and reliable transportation
- All team members must be certified in canine and feline CPR and first aid and we will provide this training
- Previous retail/sales experience
- Previous customer service experience
Lucky & Lady® team members are required to wear and maintain a clean uniform, some of which is provided. Lucky & Lady® is staffed 24/7/365. Team members are generally provided regular shifts but flexibility to work different shifts is required.
This job summary is intended to describe the general nature and level of work we at Lucky & Lady® expect from our team members. It is not intended to include all duties and responsibilities. Additional or different duties may be assigned and this position description is not intended to be a complete description of work.
Lucky & Lady® is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law. Lucky & Lady® actively participates in the federal government’s E-Verify program and all candidates are subject to background, credit and criminal history investigations. Applicants must be over the age of 18.
Impactful work that loves you back
To make it work at Lucky & Lady®, we need the very best, most understanding and most tolerant team members. We don’t like images of pet care workers wearing galoshes up to their knees and with a mop over their shoulder. A position at Lucky & Lady® is different. It’s about pet enrichment, pet socialization and enhanced customer service for pet parents. If your idea of interacting with pets or pet parents involves remaining seated in a chair, any open position at Lucky & Lady® is not for you.
We’re looking for the very best team members. Rather than mere employment, we at Lucky & Lady® know our work is really a calling. Here, you’ll provide love for pets in our Enhanced Day Care program, in Beyond Boarding, in our Grooming Spa, in our Self Wash, or in our lobby. Lucky and Lady® offers shifts throughout the early morning, day, evening and overnight hours – all the times our community’s pets need love and affection. As a member of the team, you may be cross-trained in other areas.
At Lucky & Lady® we welcome team members who anticipate and solve problems before they arise. We will never lower our expectations on nurturing pets in our care and we will never compromise on the pet parent experience. Once hired, employees must acknowledge the terms and conditions of the Lucky & Lady® Employee Handbook and any additional rules and procedures as they arise. Employee compensation is delivered bi-monthly and direct deposit is required.
Lucky & Lady® is intent on providing the very best care.
Benefits of Employment at LUCKY & LADY
- Health, dental and vision plans for employees and their families
- Paid training to become a certified veterinary technician
- Retirement plan and company match
- Paid time off
- Holiday pay
- Working in a brand-new, state-of-the-art facility built for efficiency and built for pets
- Eligibility for complimentary Enhanced Day Care and Beyond Boarding while you’re working – bring your dog to work!
- Employee discount at Lucky & Lady and partner veterinary clinics in Atlanta
- Flexible scheduling for most team members
- True career paths and the ability to advance
- Ability to gain experience in a different units
- Ongoing training opportunities
Our mission is simple, loving
“To surprise and delight clients and their four-legged family members by providing best-in-class animal care and attention in a safe, affectionate environment.”
Keywords: Valet, Dog Walker, Guest Relations, Customer Service Representative, Guest Care Associate